We answer our own mail.

Contact us

There is one address for everything, and it is monitored by the studio: dev@pandarentrading.com.

You can also write to us by post at the registered office listed at the bottom of this page. Email is considerably faster.

Report a bug or request a feature

Bug reports are read individually and triaged against the next release. If a fix is scheduled we will tell you which version it is going into; if we decide not to fix something, we will tell you that too, and why.

• Crashes: if the app closes unexpectedly, please describe the last action you took before it happened.
• Diagnostics: on Apple devices you can share crash reports with developers via Settings → Privacy & Security → Analytics & Improvements → Share with App Developers. This is entirely optional and controlled by you.
• Feature requests: welcome. We keep a public-facing roadmap only for products in active development.

Purchases, subscriptions and restoring

All purchases made inside our apps are processed by Apple through the App Store. Pandaren never sees or stores your payment card details.

Restore a previous purchase

Make sure you are signed in with the same Apple Account used for the original purchase, then use the Restore Purchases option in the app. If a purchase still does not appear, email us with the date of purchase and we will help you investigate.

Manage or cancel a subscription

Subscriptions are managed by Apple, not by us. On iPhone or iPad open Settings → [your name] → Subscriptions; on Mac open App Store → Account → Settings. Cancelling stops the next renewal; access continues until the end of the paid period.

Refunds

Because Apple is the merchant of record for App Store transactions, refunds are requested from and granted by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account and select the purchase.

If a refund was refused and you believe our software was at fault, write to us — we cannot issue the refund ourselves, but we can look into the underlying problem and, where appropriate, support your request.

Your data, and how to delete it

Most of our apps keep your content on your own device and do not require an account. Where an app does offer an account, you can delete that account — and the personal data attached to it — from inside the app, and you may also ask us to do it for you.

• In-app: look for Settings → Account → Delete account.
• By email: send a deletion request from the address associated with the account. We will confirm and complete it within 30 days.
• Access, correction, portability, objection: see the rights section of our Privacy Policy.

Deleting an app from your device removes the data stored locally by that app. It does not, on its own, cancel a subscription — cancel that separately in your Apple Account settings.

Accessibility

We aim to support VoiceOver, Dynamic Type, sufficient colour contrast, reduced motion and full keyboard navigation where the platform provides it. If any part of our software is difficult or impossible for you to use, please tell us: accessibility defects are treated as bugs, and we prioritise them accordingly.

Content and child safety

Our games and apps are rated in App Store Connect according to their actual content. We do not include gambling, simulated wagering or loot boxes in our titles.

If you believe a product of ours is rated incorrectly, contains inappropriate content, or is unsuitable for the audience it reaches, report it to us at dev@pandarentrading.com and we will investigate promptly. Parents and guardians can also use Apple's Screen Time and Ask to Buy controls to manage what children can download and purchase.

Business, press and partnerships

Development enquiries, licensing, press kits and partnership proposals go to the same address. Please put the subject in the first line so we can route it quickly.

Company details

Last updated: 29 July 2026